Whenever I receive bad service from a brand, I typically fire off an angry tweet and hope the company or organisation I’m complaining about notices the blue tick next to my name and takes action accordingly. It’s ungracious, makes me look like a bit of a dick, and similar to trying to shift a caffeine-induced headache by consuming more caffeine, hardly ever works. Enter Resolver, a U.K. startup that’s built tools to help you complain the correct way. They include automating parts of the complaint letter-writing process and tracking the progress of your grievance. And now the company wants to take all of the data it’s amassed regards what works and what doesn’t and apply AI — there words, not mine — to make it even easier to resolve issues. Full text at https://techcrunch.com/2016/11/02/resolver/ -- Guido Dr. Guido Noto La Diega Northumbria University School of Law City Campus East, Newcastle upon Tyne NE1 8ST noto.la.diega@gmail.com +44(0)191 349 5562 @guidonld You can access my papers on Academia.edu and on the Social Science Research Network (SSRN) This e-mail and any attachment hereto are strictly confidential and are exclusively intended for the person above identified. Without intended recipient’s entitlement, use, copy and dissemination of this e-mail is prohibited. If you have received it in error, please advice us immediately by telephone and return the documents received to the above address, deleting the files. Thank you. Unless necessary, please do not print this e-mail.