"Ma cosa c'entra con Internet?", diranno i miei 11 lettori. C'entra, c'entra... Buon anno! juan carlos DECEMBER 26, 2014 *Why Airlines Want to Make You Suffer* BY TIM WU This fall, JetBlue airline finally threw in the towel. For years, the company was among the last holdouts in the face of an industry trend toward smaller seats, higher fees, and other forms of unpleasantness. JetBlue distinguished itself by providing decent, fee-free service for everyone, an approach that seemed to be working: passengers liked the airline, and it made a consistent profit. Wall Street analysts, however, accused JetBlue of being “overly brand-conscious and customer-focussed.” In November, the airline, under new management, announced that it would follow United, Delta, and the other major carriers by cramming more seats into economy, shrinking leg room, and charging a range of new fees for things like bags and WiFi. […] Continua qui: http://www.newyorker.com/business/currency/airlines-want-you-to-suffer